1. Introductory Provisions and Definitions
1.1 These General Terms and Conditions (hereinafter the “GTC” or “Terms and Conditions”) govern the legal relationships between the company
Business name: BONNDI s.r.o.
Registered office: P. O. Hviezdoslava 2306/36, 955 01 Topoľčany, Slovak Republic
Registered in: the Commercial Register of the District Court Nitra, Section Sro, Insert No. 45219/N
Company ID (IČO): 51 449 676
Tax ID (DIČ): 2120716279
VAT ID (IČ DPH): SK2120716279
Bank account: SK26 0900 0000 0051 4246 6757
The Seller is a VAT payer.
(hereinafter the “Seller” or “Trader”) and any person who is a Buyer of goods or services offered by the Seller in the Seller’s Online Store and who acts as a consumer within the meaning of the further provisions of these GTC and the applicable laws defining a consumer, under the applicable legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection (hereinafter the “Consumer Protection Act”).
1.2 The Seller is at the same time the operator of the electronic system through which it runs the online store at the domain www.bonndi.eu (hereinafter the “Online Store”).
1.3 The Seller’s contact and address:
BONNDI s.r.o.
P. O. Hviezdoslava 2306/36
955 01 Topoľčany
Slovak Republic
E-mail: info@bonndi.eu
Tel.: +421 949 864 765
1.4 These GTC govern the legal relationships between Buyers who are consumers and the Seller.
1.5 A Buyer is any person (natural or legal) who has submitted an order via the electronic order form using the Seller’s website, or by other means of distance communication.
1.6 A consumer is a Buyer who is a natural person and who, when concluding the purchase contract via the Seller’s Online Store, does not act within the scope of their business activity.
1.7 The legal relationships with Buyers acting as legal entities or as natural persons – entrepreneurs acting within the scope of their business activity (i.e. Buyers not acting as consumers) are governed by the provisions of Act No. 513/1991 Coll. Commercial Code, as amended.
1.8 A distance contract means, for the purposes of these GTC, a contract between the Seller and the Buyer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the Buyer.
1.9 Products are goods or services intended for sale and published in the Seller’s Online Store.
1.10 An Order means a submitted electronic form containing information about the Buyer, a list of the ordered goods with details of the type and quantity, the total price of the goods and the delivery costs, and the chosen method of payment and delivery, processed by the Online Store system.
1.11 The authority supervising compliance in the area of consumer protection is:
Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Inspectorate for the Nitra Region, based in Nitra
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Supervision Department
Tel.: +421 37 772 02 16
E-mail: nr@soi.sk
Web for submitting complaints: https://www.soi.sk
1.12 Any complaints or suggestions may also be addressed directly to the Seller at info@bonndi.eu. Any complaint or suggestion will be assessed and resolved by the Seller within 10 working days of its receipt, and the Seller will inform the consumer of the outcome in the same form in which the consumer delivered it.
2. Ordering of Goods and Services and Conclusion of the Purchase Contract
2.1 When placing an Order via the Online Store, the Buyer adds the selected goods to the cart by clicking “Add to cart”. The shopping cart then displays a summary of the Order and the option to apply a discount coupon. By clicking “Continue”, the Buyer proceeds to the order page, where they enter the method of delivery and payment. In the next step, the Buyer enters contact details, the delivery address, and billing information. The Buyer then submits the order by clicking “Order with obligation to pay”. Before submitting, the Buyer may review and correct the order.
2.2 The submission of the order by the Buyer via the electronic order form constitutes the Buyer’s proposal to conclude the purchase contract. The Seller informs the Buyer that ordering the products entails an obligation to pay, in the payment form chosen by the Buyer.
2.3 The validity of an Order is conditional upon the true and complete entry of all required details, including a telephone contact. Any change to the details of a submitted Order is possible only with the Seller’s consent.
2.4 After the Buyer places an order, the Seller informs the Buyer of its receipt by sending an order-receipt confirmation electronically to the Buyer’s e-mail address. The order-receipt confirmation does not constitute conclusion of the purchase contract.
2.5 The purchase contract between the Buyer and the Seller is concluded upon the Seller’s binding confirmation of the Buyer’s order (sent electronically to the Buyer’s e-mail address). The purchase contract is concluded at the moment of the Seller’s binding order confirmation.
3. Rights and Obligations of the Parties
3.1 The Seller is obliged to deliver the goods to the Buyer in the agreed quantity, quality, and time, and to package them, unless otherwise stipulated in the GTC or the purchase contract.
3.2 The Seller is obliged to hand over to the Buyer, no later than together with the goods, all documents required for the receipt and use of the goods and other documents prescribed by applicable law (e.g. a tax document) in written or electronic form.
3.3 The Seller has the right to proper and timely payment of the purchase price. The Seller reserves the right to verify the identity of the Buyer or a person authorised to collect the goods upon personal collection, in particular where the goods are paid in advance by card or bank transfer.
3.4 The Buyer is obliged to:
- take over the purchased or ordered goods, and in the case of personal collection at the designated pickup point, take over the goods within 7 working days of the Seller’s notice of availability;
- pay the Seller the purchase price under the purchase contract within the agreed due date, including delivery costs where applicable.
4. Purchase Price and Payment Terms
4.1 The Buyer is obliged to pay the Seller the purchase price valid at the moment of submitting the Order, within the period under the purchase contract, but no later than upon receipt of the goods. Together with the purchase price, the Buyer is obliged to pay postage, transport costs, and packaging in the amount specified in the Order.
4.2 The amount of the purchase price, as well as postage, transport costs, and packaging, is stated in the Online Store. The purchase price and these costs as stated in the Order are final. All product prices are stated inclusive of VAT.
4.3 Before binding confirmation of the Order, the Seller may change the price stated in the Online Store in the event of changes in legislation, exchange rates, a significant rise in inflation, changes in prices from manufacturers or suppliers, or if it finds the price was stated incorrectly. The Seller must inform the Buyer and obtain the Buyer’s consent to the price change. In such a case, the Buyer has the right not to conclude the purchase contract.
4.4 The Buyer pays the purchase price by bank transfer to the Seller’s account, by online card payment via a payment gateway, or by cash on delivery at the place of delivery. The purchase price is paid on the basis of a proforma invoice with the correct variable symbol. If the Buyer fails to pay the price within 5 days of delivery of the proforma invoice, the Seller is entitled to withdraw from the purchase contract; upon the lapse of this period the purchase contract is cancelled from the outset. The parties are obliged to return to each other whatever they have performed.
4.5 Where the Buyer pays by bank transfer or online card payment, the day of payment is the day the full price is credited to the Seller’s account. The Seller is obliged to process the Order only after proper payment of the price and the costs of postage, transport, and packaging. This does not apply to payment by cash on delivery.
5. Delivery of Products
5.1 The Seller is obliged to fulfil the order and deliver the goods or services to the Buyer no later than within 30 days from conclusion of the purchase contract under Art. 2.5. The usual dispatch period is, however, 5 working days from the submission of the order by the Buyer.
5.2 The Seller is obliged to deliver the products in the ordered quantity and quality together with the tax documents relating to the order and other documents, if any, typical for the products.
5.3 The place of delivery is the address stated by the Buyer in the Order.
5.4 Delivery is carried out by the Seller’s own means to the Buyer, or via third parties (transport and shipping companies listed in Art. 7.2).
5.5 Delivery is completed upon receipt by the Buyer. The Buyer is obliged to take over the goods at the place stated in the Seller’s order confirmation. If the Buyer fails to take over the goods within 5 working days after the period stated in the purchase contract, the Seller is entitled to compensation for the actual, demonstrably incurred costs of the unsuccessful delivery (in particular postage and packaging) as damages for the Buyer’s breach of the obligation to take over the goods; the Seller does not charge any flat-rate contractual penalty. This is without prejudice to the right of a Buyer who is a consumer to withdraw from the contract under Art. 8 of these GTC. After this period, the Seller is entitled to withdraw from the contract and sell the goods to a third party, and will request the Buyer to reimburse the costs incurred (in particular postage and packaging).
6. Acquisition of Ownership and Transfer of Risk of Damage
6.1 The risk of damage to the product and liability for damage pass to the Buyer upon its proper receipt, regardless of whether the Buyer receives the product personally or via an authorised third party.
6.2 Ownership passes from the Seller to the Buyer upon delivery and proper receipt of the goods or service by the Buyer.
7. Shipping – Delivery Methods and Costs
7.1 The Seller’s transport costs are not included in the purchase price of the product stated in the Online Store.
7.2 The Seller offers the following delivery options: delivery via Packeta within the countries of the European Union (pickup points and home delivery). Personal collection by the Buyer at the Seller’s store address: Janka Jesenského 2183, 955 01 Topoľčany, Slovak Republic.
7.3 Postage, transport costs, and packaging are set out in the Shipping & Payment section.
8. Withdrawal by the Buyer from the Purchase Contract Without Stating a Reason
8.1 A Buyer who is a consumer is entitled, under Section 19(1) in conjunction with Section 20(1) of the Consumer Protection Act, to withdraw from the contract without stating a reason within 30 calendar days of receipt of the goods (the Seller grants the 30-day period beyond the statutory 14-day period as a voluntary benefit). If the subject of the contract is several pieces of goods or the delivery of several parts, the withdrawal period begins on the day the Buyer receives the last delivery. The withdrawal period is observed if the Buyer sends the notice of withdrawal before it expires.
8.2 To exercise the right of withdrawal, the Buyer informs the Seller of the decision to withdraw by an unequivocal statement, for example by a letter sent by post to the Seller’s address or by e-mail to info@bonndi.eu. The Buyer may use the model withdrawal form for this purpose.
8.3 After withdrawal, the Buyer is obliged to return the purchased goods to the Seller without undue delay and no later than within 14 days of withdrawal. The goods must be in their original condition, without signs of wear or damage, including complete accessories and documentation, if these were part of the packaging. The Buyer is liable for any diminished value of the goods resulting from handling them in a manner beyond what is necessary to ascertain their nature, characteristics, and functionality.
8.4 After withdrawal and return of the undamaged goods, the Seller will refund to the Buyer all payments made in connection with the contract, including the costs of delivery to the Buyer (except additional costs if the Buyer chose a delivery method other than the cheapest standard delivery offered). Payments will be refunded no later than within 14 days of the Seller receiving the notice of withdrawal, by the same means the Buyer used for payment, without any additional charges. The Seller is not obliged to refund the payments before the goods are returned or before the Buyer proves they have sent the goods back.
8.5 The costs of returning the goods after withdrawal are borne by the Buyer.
8.6 The Buyer acknowledges that they may not withdraw from the contract in the cases set out in Section 19(1) of the Consumer Protection Act, in particular for goods made to the consumer’s specific requirements, or goods in a sealed package which are not suitable for return after opening for reasons of health protection or hygiene (Section 19(1)(c) and (e) of the Consumer Protection Act).
8.7 Where the subject of the contract is the provision of a service and the Buyer requested its provision before the withdrawal period expired, the Buyer is obliged to pay the Seller the price for the actual performance provided up to the day of delivery of the notice of withdrawal.
9. Consumer Protection and Alternative Dispute Resolution
9.1 Consumer protection applies only where the Buyer is a consumer under the applicable law of the Slovak Republic.
9.2 The Buyer declares that, before submitting the Order, the Seller informed the Buyer of the information required by the Consumer Protection Act, in particular: the main characteristics of the product; the Seller’s business name and registered office; the Seller’s telephone number and e-mail address; the total price of the product including taxes and charges, as well as delivery costs; payment and delivery terms and the delivery period; the existence of statutory liability for defects; instructions on the right of withdrawal including the model form; instructions on the obligation to bear the costs of returning the goods; and instructions on the cases where the consumer has no right of withdrawal.
9.3 A Buyer – consumer has the right to contact the Seller with a request for redress (by e-mail to info@bonndi.eu) if dissatisfied with the way the Seller handled a complaint or if they believe the Seller has infringed their rights. If the Seller responds negatively or does not respond within 30 days of dispatch of the request, the consumer has the right to submit a proposal to initiate alternative dispute resolution (ADR) to an ADR entity under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
9.4 ADR may be used only by a Buyer – consumer who is a natural person not acting within the scope of their business activity. ADR concerns only disputes between the consumer and the Seller arising from a consumer contract. Further details are set out in Act No. 391/2015 Coll.
*Note: The European ODR platform (Regulation (EU) No 524/2013) was discontinued as of 20 July 2025; the link to it is no longer provided.*
9.5 The user of the Online Store acknowledges that the content of the Online Store (layout, graphic elements, source code, and information) may be protected by copyright under Act No. 185/2015 Coll. Copyright Act, or may constitute the Seller’s know-how or trade secret. Any use without the express written authorisation of the author or the holder of the economic copyright, or of the Seller, is prohibited.
10. Seller’s Liability for Defects and Complaint Conditions
10.1 The Seller’s liability for defects and the complaint conditions are governed by the relevant provisions of the Complaints Procedure adopted by the Seller and published in the Online Store.
Complaints Procedure
11. Protection of Personal Data
Users of the Online Store acknowledge that their personal data may be processed during their visit. Further information is provided in the document Personal Data Protection Information.
Information on the use of cookies is provided in the document Cookie Policy on the website www.bonndi.eu.
12. Final Provisions
12.1 The Seller reserves the right to amend these Terms and Conditions at any time if required by a change in business policy or applicable legislation. The amendment does not apply to purchase contracts concluded before the effective date of the new wording.
12.2 Legal relationships between the Seller and a Buyer – consumer not expressly governed by these Terms and Conditions are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code, as amended, Act No. 108/2024 Coll. on Consumer Protection, and other related regulations. The mandatory consumer-protection provisions applicable in the consumer’s country of habitual residence remain unaffected.
12.3 Legal relationships between the Seller and a Buyer – entrepreneur not expressly governed by these Terms and Conditions are governed by the relevant provisions of the Commercial Code.
12.4 These Terms and Conditions take effect on 9 June 2026.